Call Centre Shift Leader

 

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About The Role

As the call centre shift leader you will be reporting to the Senior Call Centre Leader and leading a team of people who are responsible for coordinating, at the highest standard, delivery of medical supplies to circa 100,000 patients across the UK, the Shift Leader will need to motivate and manage the end to end performance of the team, exceeding Customer and Patient expectations at every opportunity and ensuring success. You will be a strong promoter of the operational performance of Patients Services internally and actively collaborate with other operational leads to achieve solutions.

Why LloydsPharmacy Clinical Homecare?

We have a lot to offer to not only the 100,000 patients we support, but also to our valued employees. LloydsPharmacy Clinical Homecare has a wide range of exciting opportunities for passionate professionals across nursing, patient services, compounding, pharmacy and warehousing. These roles come with fantastic benefits including:

• 25 days annual leave plus bank holidays
• Company bonus scheme
• Outstanding training & development programmes
• Up to £1200 refer a friend bonus
• Full support from our employee assistance programme including a health and well-being app
• Savings and discounts at multiple retailers through our rewards portal

About You

We are seeking candidates with previous experience of leading a team within a call centre environment, you will have experience of leading shifts of up to 20 people within a KPI driven environment. You will inspire the trust and respect of the team and stimulate production within the workplace. You will always put our patient at the heart of what you do, you will be influential and skilled at different methods of communication.

About Us

LloydsPharmacy Clinical Homecare are one of the most experienced providers of clinical homecare in the UK and have been supporting patients in this way since 1975. We provide care to more than 100,000 patients in their own home, at work, or in the community, ranging from straightforward delivery of medication to specialist nursing for complex conditions. We work in partnership with the NHS, pharmaceutical companies, and private medical insurers. Our range of treatments and conditions includes home parenteral nutrition, chemotherapy, IV antibiotics, enzyme replacement therapy, rheumatoid arthritis, multiple sclerosis and much more.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.

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