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Main Purpose of the Post:
The main purpose of the post is to support the Business Manager in all aspects of their role. In particular, taking responsibility the conversion of enquires and the customer service of the current clients. This is for a job share position. The hours we have are Monday to Thursday 3-5pm and 9-5pm Friday.
Responsibilities:
- Responsible for the conversion of enquiries to paying clients
- To develop positive, trusting relationships with current clients
- To answer client phone calls and deal with related issues when required
- To use ADA effectively
- To report on complaints received and any relevant outcomes
- To coordinate and pro-actively manage the waiting lists for new classes
- To be responsible for effectively and efficiently managing product sales and stock levels.
- To be responsible for maximising opportunities for product sales through effective
- consideration given to point of sales at Meet & Greets, web sales, and information being supplied to customers
- To manage all office related purchasing and systems to ensure an efficient office environment
- To manage the post and ensure products and post get to clients and instructors in a timely manner
- To provide back up and support to the whole team
- Any other duties as may be deemed appropriate.
Person Specification
We are looking for someone who:Personal Motivators
- Enjoys a structured sales environment
- Enjoys talking to lots of different people
- Enjoys having lots of different tasks to do
- Likes taking responsibility for their own work
- Gets a buzz from meeting customers’ needs
- Likes to enthuse others about Water Babies
- Thrives on working to targets
- Is a self starter and motivator
Resilience
- Shows positive emotions to customers
- Remains calm with difficult customers
- Is able to understand the feelings of others
Interpersonal Dexterity
- Builds rapport quickly over the telephone
- Able to communicate clearly
- Can explain concepts simply and confidently
Intellectual Capability
- Can multi-task
- Is able to follow order and process
- Completes tasks to high standards
- Can switch from one thing to another as required
Water Babies Ltd reserves the right to vary the content of the job specification, after consultation, to reflect the changes to the job without changing the general character of the post or level of responsibility.
Job Types: Part-time, Permanent
Part-time hours: 16 per week
Salary: £11.00-£12.00 per hour
Benefits:
- Company pension
- Employee discount
- Employee mentoring programme
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Job Type: Part-time
Part-time hours: 16 per week
Salary: £11.00-£12.30 per hour
Benefits:
- Employee discount
- Employee mentoring programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Remote
Application deadline: 09/06/2023
