Events Executive

 

Job Number 23152707
Job Category Sales & Marketing
Location The Park Tower Knightsbridge a Luxury Collection Hotel Londo, 101 Knightsbridge, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Manages social and local corporate event and catering opportunities that come directly to the hotel. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Ensures that meetings and events meet customer needs and achieves catering revenue goals by actively up selling each business opportunity to maximize and grow revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; Desire to work in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Preferred:

• Catering sales experience or knowledge of Opera 5.6

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the sales efforts for the hotel including local corporate and social catering, new business development.
• Responds to incoming catering opportunities for the hotel.
• Identifies, qualifies, and solicits new catering business to achieve personal and hotel revenue goals.
• Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive.
• Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply, and demand) and knows how to sell against them.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Works with the management team to create and implement a catering sales plan addressing revenue, customers, and market.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Manages catering sales revenue and operation budgets and provides forecasting reports.
• Suggests menu development that drive sales, in line with Brand experience.
• Assists with selling, implementation, and follow-through of catering promotions.
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Manages successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
• Performs other duties, as assigned, to meet business needs. Process requests for redeeming Marriott Rewards points.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, National Sales Team (NST)) to verify that sales efforts are coordinated, complementary and not duplicative.
• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments to maintain guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service expectations.
• Develops a close working relationship with operations to manage the execution of strategies at the hotel level.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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