Company Overview
Arthrex is a fast-growing Medical Device company in the Healthcare sector, specialising in the world of sports medicine but busy disrupting multiple other areas including distal extremities, arthroplasty and biologics amongst others… This is just the start of a great journey… we are the orthopaedic company to watch in the coming years… We continually have new opportunities that need hungry, creative and problem-solving minds with a ‘can do’ attitude to really spark them into life.
We are therefore seeking an experienced Customer Service Representative to work within our Commercial Excellence team at our head office in Sheffield.
The Job
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The purpose of the Customer Service position is to facilitate the efficient processing and supply of Arthrex products to external customers.
Duties and Responsibilities:
- To accurately input and manage orders on internal systems i.e. the ERP and CRM systems
- Provide customers with accurate pricing and stock availability.
- Create and maintain scheduled reports, including those generated from the internals system and updating shared spreadsheets on daily basis in line with department administration requirements.
- Maintain shared spreadsheets relating to Part Returns, Missing Decontamination Certs and Missing Loan Paperwork.
- Respond to customer queries regarding the status of Purchase orders, providing accurate information relating to Delivery, Back Order and Invoicing Status.
- Liaising with our external Shipping agents to provide accurate tracking information.
- Arrange same day and timed deliveries.
- Generate returns notes and arrange collection of unwanted items charging collection and return penalties in line with company policy.
- Invoicing all orders accurately and timely.
Education and Professional Experience:
- Effective problem-solving ability.
- Excellent, professional telephone manner.
- Microsoft office skills and working knowledge of ERP and CRM systems would be beneficial.
- Good standard or verbal and written communication.
- Educated to GCSE Level and above Maths and English.
- Good organisation and prioritisation.
Working Arrangements:
Please note that this is a Full-time position (40 hours per week) working hours of 08:00 - 16:30 Monday to Friday. Flexibility required.
This is a temporary position for 5 months, with the view to make permanent for the right candidate.
Compensation and benefits:
Competitive salary based on level of experience. 25 days annual leave plus 8 Bank Holidays, Contributory Pension scheme, medical cash back plan, Group income protection and Life Assurance.
All qualified applicants will receive consideration for employment regardless of race, religion, age, sex, sexual orientation, gender identity, national origin, disability and any other protected characteristics under the Equality Act 2010.
Closing date for applications is Monday 31st July 2023.
Job Types: Full-time, Temp to perm
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 31/07/2023
Reference ID: Customer Service Representative
